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1. FAQ – Frequently Asked Questions
Effective Date: July 14, 2025
Welcome to TheCeraShop’s Help Center! Below are the most common questions our customers ask. If you can’t find the answer you’re looking for, feel free to contact us at [email protected].
🛍️ Orders & Payments
Q: What payment methods do you accept?
A: We currently accept payments through PayPal only. You can pay with your PayPal balance, bank account, or credit/debit card (Visa, MasterCard, American Express, Discover) via PayPal — no account required.
Q: Will I receive an order confirmation?
A: Yes! You will receive an email confirmation immediately after your order is successfully placed.
🚚 Shipping & Delivery
Q: Where do you ship to?
A: We ship within the United States and internationally. Expedited shipping is available for U.S. orders only.
Q: How long does shipping take?
U.S. Standard Shipping: 4–8 business days
U.S. Expedited Shipping: 2–4 business days
International Shipping: 7–21 business days
Q: How much does shipping cost?
U.S. Standard: $5.49
U.S. Expedited: $12.49
International: $14.99
Q: How do I track my order?
A: You’ll receive a shipping confirmation email with a tracking number once your order ships. If you haven’t received it within 3 business days, please contact us.
🔁 Returns & Refunds
Q: Can I return an item?
A: Yes! We accept returns within 30 days of delivery, as long as the item is unused and in original condition. Visit our Return & Refund Policy for full details.
Q: How long do refunds take?
A: Once your return is approved and received, your refund will be issued to your original payment method within 1–3 business days.
Q: What items are non-returnable?
A: Customized/personalized items, gift cards, final sale items, and any items returned after 30 days.
📦 General Questions
Q: Do you offer free shipping?
A: Occasionally, yes! We run promotions that offer free shipping on qualifying orders. Check our homepage or subscribe to our newsletter to stay updated.
Q: Can I cancel or change my order?
A: Orders can only be canceled within 12 hours of placing them. After that, your order may already be in processing or shipped.
Q: Do you ship to PO Boxes or APO/FPO addresses?
A: Yes, we do — for U.S. standard shipping via USPS. Expedited services may not be available for those addresses.
🧾 Need more help?
Feel free to reach out to us:
Email: [email protected]
Address: 324 Sellers St SW, Pelham, GA 31779, United States
🏠 2. Homepage Content – TheCeraShop
✨ Welcome to TheCeraShop
At TheCeraShop, we believe in making everyday products feel personal, special, and joyful. Whether you’re shopping for a thoughtful gift or treating yourself, our curated collection of custom-inspired designs and premium items will add charm to every corner of your life.
🛒 Why Shop With Us?
✅ Secure & Easy Checkout
Pay confidently with PayPal — fast, simple, and secure.
✅ Fast Domestic & International Shipping
We ship worldwide, with reliable delivery across the U.S. and global destinations.
✅ Hassle-Free Returns
Not satisfied? You have 30 days to return eligible items.
✅ Responsive Support
Have questions? We’re here to help — just email [email protected].
📬 What Customers Love
💬 “Exactly what I was looking for — fast shipping and great quality!”
💬 “The item was beautifully made and arrived sooner than expected.”
🔒 Peace of Mind Guaranteed
We value transparency and your trust. That’s why we offer:
Clear Shipping Policy
Privacy-focused Payment & Data Security
Full Terms of Service — always available for your review
➡️ Explore our store and experience the difference with TheCeraShop.