Privacy Policy

Last Updated: 2025

At Thecerashop, operated by HY ECOM LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from thecerashop.com.

1. Information We Collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: We use PayPal as our primary payment processor. Please note that Thecerashop does not store or collect your payment card details. This information is provided directly to PayPal, whose use of your personal information is governed by their Privacy Policy.

  • Order History: Details of the products you have purchased.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the site, including:

  • Processing your payment information.

  • Arranging for shipping and providing you with invoices and/or order confirmations.

  • Communicating with you regarding your order.

  • Screening our orders for potential risk or fraud.

  • Providing you with information or advertising relating to our products or services (when in line with the preferences you have shared with us).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Service Providers: We share information with logistics partners (USPS, UPS, Asendia) to deliver your orders.

  • Payment Processors: We share transaction data with PayPal to process payments and prevent fraud.

  • Analytics: We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

  • Compliance with Law: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising & Cookies

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • We use Cookies and similar tracking technologies to enhance your experience and for advertising purposes via Google Ads.

  • You can opt-out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. Your Rights

  • If you are a European resident (GDPR): You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

  • If you are a California resident (CCPA): You have specific rights regarding the “sale” of your personal information. Thecerashop does not sell your personal data to third parties.

To exercise these rights, please contact us through the contact information below.

6. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website uses SSL (Secure Sockets Layer) technology to encrypt data transmission.

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:

  • Entity: HY ECOM LLC

  • Address: 5830 E 2nd St, Ste 7000 #17997, Casper, Wyoming 82609, USA.

  • Support Hours: 8:00 AM – 6:00 PM (EST), Monday – Friday.