Cancellation Policy

At Thecerashop LLC, we understand that circumstances may require you to cancel an order. This Cancellation Policy explains how we manage cancellations to ensure clear expectations and satisfaction for our customers.

Order Cancellation

You can request an order cancellation provided your order has not yet been processed or shipped. To initiate a cancellation:

  • Contact us immediately at [email protected] or call (+1) 863-758-1330.
  • Provide your order number and the reason for cancellation.

We will confirm your cancellation request via email or phone call.

Cancellation After Processing

If your order has already been processed or shipped, cancellation may no longer be possible. However, you can initiate a return upon receiving the product as outlined in our [Return & Refund Policy].

Refunds on Cancellations

Approved cancellations will receive a full refund via the original payment method. Refunds typically take 5-7 business days to process, though exact timing may vary depending on your financial institution.

Special Orders and Custom Products

Special or custom orders are not eligible for cancellation once production has begun. If you have questions about the eligibility of your specific order, please contact our support team.

Changes to Orders

If you wish to make changes to your order, such as product quantities or shipping address, please contact us as soon as possible. Changes can only be accommodated if the order has not yet entered the shipping process.

Contact Information

For any queries regarding cancellations or order adjustments, please reach out to us:

Thecerashop LLC appreciates your understanding and cooperation regarding our cancellation procedures.