Return & Refund Policy

At Thecerashop LLC, customer satisfaction is our highest priority. We strive to ensure that you are delighted with your purchase. Please review our Return & Refund Policy to understand how we handle returns and refunds.

Eligibility for Returns

You may return items purchased from Thecerashop within 14 days of receiving your order, provided the following conditions are met:

  • Items must be unused, undamaged, and in their original packaging.
  • Products must be returned with the original proof of purchase.

Damaged or Defective Products

If your product arrives damaged or defective, please contact our support team immediately:

Include clear photos of the damaged or defective items to expedite the resolution process. We will assess your case promptly and provide instructions for return or replacement.

Initiating a Return

To initiate a return, follow these steps:

  1. Contact our customer support at [email protected] to request return authorization.
  2. Clearly state the reason for the return and include your order number.
  3. Upon approval, we will provide you with return shipping instructions.

Please note, shipping costs for returns due to personal preferences or incorrect ordering are the responsibility of the customer.

Refund Process

Once your return has been received and inspected, we will notify you of the status of your refund:

  • Approved refunds will be processed to your original payment method within 7 business days.
  • Please allow additional time for the refund to reflect on your account, depending on your payment provider.

Non-refundable Items

  • Items damaged due to misuse or improper handling.
  • Special or custom orders made to your specifications.

Exchanges

At this time, Thecerashop does not offer direct exchanges. For exchanging a product, please return your original item following the return process and place a new order.

Contact Information

For assistance or questions regarding returns and refunds, please reach out to us:

We appreciate your cooperation and thank you for choosing Thecerashop LLC.