Shipping Policy

Thank you for shopping at Thecerashop! We’re dedicated to providing an efficient and reliable shipping service to ensure your order reaches you safely and promptly.

1. Shipping Coverage

Thecerashop currently ships exclusively within the United States. We do not provide international shipping services at this moment.

2. Order Processing

  • Processing Time: Your order will be processed within 2-3 business days after payment confirmation.
  • Business Days: Monday through Friday (excluding public holidays).
  • Cut-Off Time: Orders placed after 5:00 PM (EST) will be processed on the following business day.

3. Estimated Delivery Times

  • Standard Shipping: Estimated delivery is typically 3-6 business days following order dispatch.

4. Shipping Costs

  • Standard Shipping (USA): Flat rate of $6.50 per order.

5. Tracking Your Order

Upon shipment of your order, we will send you a confirmation email with your tracking number. You may track your order through your account or via the tracking link provided in the email.

6. Shipping Restrictions

Please note, we do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • International addresses

7. Shipment Delays

Occasionally, shipments may experience delays due to unforeseen circumstances such as severe weather, postal service disruptions, or peak holiday seasons. We appreciate your patience during these times and recommend monitoring your shipment through the provided tracking information.

8. Lost or Damaged Packages

In the event your package is lost or arrives damaged, please contact our customer support team immediately at [email protected]. We will promptly investigate and resolve the issue to your satisfaction.

9. Contact Information

If you have any questions or concerns regarding your shipment, please reach out to us:

We appreciate your trust in Thecerashop and are committed to delivering excellence with every order.